FAQs

Our FAQ’s endeavour to answer the most commonly asked questions from our customers.

Have a question we have not answered?

Shipping & Delivery

Items in stock are shipped within 5 days of purchase. 

In instances where are products are out of stock, manufacture of the items can take up to 4 weeks to complete, and will be shipped within 5 days of completion.

For deliveries to the UK/EU: Expected delivery time is 4-6 days using FedEx or UPS Express.

For deliveries within the US: the expected delivery time is 15-20 days using the Tunl economy service. 

Once your order has shipped, a tracking number is sent to you to let you know exactly where your package is on its journey to you. Please allow 24 hours for the tracking number to activate.

We offer free shipping for all international orders, including duties and tax charges. 

Here are the full details of our Shipping Policy.

Yes, we ship our products all over the globe.

Returns & Refunds

Yes, in cases where an item has been damaged in transit, we will refund the customer once images have been assessed on a case by case basis. 

In the event of a customer changing their mind about their purchase, we will assess the exchange / refund request but due to international shipping constraints, we withhold the right to decline the request. 

For more information about our Refund policy, please see our Returns and Exchanges page here.

Customers have 7 days to let us know if their item has arrived damaged, after which the images will be inspected and in applicable cases, a refund will be issued.

In the case when the product arrives damaged, you are eligible for a full refund subject to the assessment of images of the damaged goods.

Please check our Terms of Service to see if you're eligible for a refund.

Made to Last

Enduring designs, made to last.

Free Worldwide shipping

Limited launch offer: all online orders ship free

24/7 support

Message us anytime at admin@pedersenlennard.co.za